FOIA audit

My assignment this week was to conduct an audit to a government agency to try and obtain public documents as stated below:

"Mission: By conducting a public records audit at Pensacola-area state, law enforcement, municipal and county offices, students will gauge compliance by local officials concerning Florida’s Sunshine Law and the challenges facing citizens and reporters seeking government information."

I was assigned the Escambia County Sheriffs Office where I was to obtain the daily log so that I could take notes on arrest and criminal reports within the past 24 hours.

Prior to conducting the audit, I called ahead to ask if there was a certain office or department that I need to go to find the log. I was transferred to three different people. and no one knew what I was talking about. I decided then just to go to the main entrance of the Sheriff's department where I was told to go to the records department. At the records department I told the woman working that I would like to see the daily log. She asked me what kind of log I was talking about and I told her the one with all the arrest and crime reports. She looked at me puzzled and then made a phone call. She told me usually there is a person who can print out these things upon request, but she was under the impression that you had to know a specific incident or street name where it occurred. This person who can print out crime incidents had already gone home for the day, apparently his shift is 8:30-1:00. She told me to come back then. I asked if I came back, if that meant that I would be guaranteed a copy of the log, and she said "I think you should be able to."
So I'm pretty confused now. How could no one really know what I was talking about? My boyfriend's mom who is a former police dispatcher said that usually sheriffs department have a book out that has all the crime incidents where anyone can walk in and take a look. I think this goes down as a comply, and I would have gone back today if I had the time today to see if I could actually obtain this information.